Refund policy

Happiness Guaranteed.

We want to make sure that your purchase is perfect, however, if something isn’t quite suitable, then we’re here to help!

You have 14 days from the delivery date to return your order.

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Details:

All returns must be mailed in their original condition, with packaging intact.

The customer is responsible for all shipping costs related to the return.

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For Hygenic reasons, Earrings are Final sale.

We cannot accept returns on earrings (unless faulty). They are still covered by the 365 day quality warranty.

We cannot refund gift bags/boxes/packaging or gift cards.

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Returns are processed within five working days of our warehouse receiving them. Please note, it can take up to 7 business days for the refunded money to show in your CC account.

 

To arrange a return please complete THE CONTACT FORM  OR email us at VIP@andetoronto.com and our friendly team will be happy to help.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.